faqs
order from salut beauté
| a question ? | the answer ↓ |
| I have questions about one of your products, who should I contact? | send a message to salut@salut-beaute.com , the brendas will be happy to answer your questions. |
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where do the brendas have their clothes made? |
our pieces are developed in paris and manufactured in the workshops of mulliez-flory, a french family group, in the southwest of tunis in tunisia. you will know everything about the manufacture of our parts here ! |
| how do the brendas select their upcycled materials? | you will know everything about the selection of our materials here ! |
| where can i buy salut beauté clothes? | on the salut beauté website, at Galeries Lafayette Haussmann (3rd floor, restaurant area) and at La Samaritaine (Rivoli entrance). |
| how can i try on the garments? |
if you live in paris, you can try our pieces at the Galeries Lafayette Haussmann or at the Samaritaine. |
| I need advice on sizes, cuts, the meaning of life, who do I contact? | the product sheets of our pants are equipped with size guides. if however you need more information, send a message to salut@salut-beaute.com , the brendas will be happy to answer you. |
| I want to make a gift to someone but I don't know what to choose, what to do? |
you can now offer a gift card of the amount of your choice right here. |
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the amount of the gift card I want to order is not available, what should I do? |
you can write to us directly at salut@salut-beaute.com and we will generate a gift card for the amount in question. |
| is it possible to pay in 3 installments free of charge? | yes it is possible, from 200 euros! you just have to select the "payment in 3 installments" option when validating your basket. |
our engagements
| what is upcycling and how do you apply it at salut beauté? | everything is explained here ! |
| are these recovered fabrics of good quality? |
upcycling allows us to have access to high quality materials, sometimes used in the biggest houses, at a lower cost. contrary to what one might think, the fact of "recovering" materials is not synonymous with poor quality, quite the contrary. on the other hand, we choose our partners with care, so that this quality is guaranteed. |
the maintenance of my garment
| a question ? | the answer ↓ |
| how do I maintain my parts? | we choose our materials so that they can all be machine washed at 30°. however, there is no miracle: washing your garment too frequently has a good chance of damaging it in the long term. we advise you to take great care of it and to favor dry cleaning as much as possible. |
delivery & co
| a question ? | the answer ↓ |
| can I have it delivered internationally? (outside of France) |
we can deliver worldwide. however, delivery costs may vary depending on the country: delivery costs are calculated automatically when validating the basket. please note: customs charges may be applied in certain countries outside the european union (such as the united states for example). these are random and payable by the recipient. |
| how do I track the status of my order? | when your order is shipped, you will receive a confirmation email with your package tracking number. |
returns & refunds
| a question ? | the answer ↓ |
| how to make a return? | you will find the procedure to follow here. |
| how to make an exchange? |
simply make a return by following the procedure described in the link above. you can then recommend directly on our site. we will refund your first order once the package has been received.
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| how long does a refund take? | we proceed with the refund no later than 14 days after receipt of your package. |
you have not found an answer to your question? do not hesitate to contact the brendas at salut@salut-beaute.com or via this form .