returns, exchanges & payments
you have 15 days from receipt of your order to return your products free of charge (in metropolitan france, monaco and andorra).
outside metropolitan france, monaco and andorra, the return costs are your responsibility.
we will proceed with the refund no later than 14 days after receipt of your package via the payment method used when placing your order. you will receive an email when your refund has been processed.
to make a return, simply go to http://retour.salut-beaute.com/fr and indicate your order number and your e-mail address. don't forget to print your return form and slip it into your package!
to make an exchange, all you have to do is make a return and recommend the new product on our e-shop.
what is alma? alma is our payment partner in installments free of charge. it is also possible to pay deferred for 15 days. the alma platform is 100% secure. during payment, your due dates will be displayed as well as their amounts, in complete transparency. at each deadline, you will receive an email to notify you.
can I pay in installments and still get reimbursed? Of course ! if you ever make a return after paying with alma, you will be reimbursed for the past installments and the following installments will be cancelled.